Terms of service

Last Updated: August 4, 2026

Welcome to Willow Nest Kids. These Terms of Service ("Terms") apply when you visit our website, place an order, purchase products, create an account, or otherwise use the services offered through our online store.

By accessing or using our website, you agree to these Terms. If you do not agree with them, please do not use our website or services.

1. Our Online Store

Willow Nest Kids operates an online retail store offering kids' and baby clothing and related products.

Our online store is powered by Shopify, which provides the ecommerce technology that allows us to offer products and services online.

We may update, modify, suspend, or discontinue parts of our website or services when reasonably necessary.

2. Eligibility

By using our website or placing an order, you represent that you have the legal capacity to enter into a purchase transaction in your jurisdiction or that you are using the website with appropriate permission or supervision where required.

You may not use our website or products for unlawful or unauthorized purposes.

3. Product Information

We make reasonable efforts to present product descriptions, sizes, colors, photographs, availability, and other information accurately.

However, colors and appearance may vary depending on your screen, device, lighting, or display settings.

Measurements and sizing information may also have reasonable variations.

We may correct errors or update product information when necessary.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the product will remain available until your order has been successfully placed and accepted.

We reserve the right to limit quantities, discontinue products, or cancel unavailable items when necessary.

If we cannot fulfill an item that you have already paid for, we will provide an appropriate refund for the affected item.

5. Prices

Product prices are displayed on our website and may change without prior notice.

The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious pricing or technical errors.

Applicable taxes, shipping charges, or other charges may be displayed during checkout where required.

6. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right to review, refuse, limit, or cancel an order when reasonably necessary, including situations involving:

• Product availability issues

• Incorrect pricing or product information

• Payment authorization problems

• Suspected fraud or unauthorized transactions

• Technical or inventory errors

• Orders that violate these Terms

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

7. Payment

Customers must provide current, complete, and accurate billing and payment information.

Payments may be processed through Shopify and available third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We are not responsible for delays caused by a customer's bank, card issuer, or payment provider.

8. Shipping and Delivery

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Estimated shipping or delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by carriers, weather, holidays, address issues, or circumstances outside our reasonable control.

Once an order has been shipped, tracking information may be provided when available.

If you notice an error in your shipping information, please contact us as quickly as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipping.

9. Returns and Refunds

Eligible return requests must be made within 7 days after delivery.

Returned merchandise must satisfy the conditions stated in our Return & Refund Policy.

Customers are fully responsible for return shipping costs.

Original shipping charges, where applicable, are generally non-refundable.

Approved refunds will be returned to the original payment method.

Please review our Return & Refund Policy for complete return requirements before sending merchandise back.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation is not guaranteed after an order has entered processing or has been shipped.

If an order has already shipped, the applicable Return & Refund Policy will apply.

11. Promotions and Discount Codes

Promotions, coupons, discount codes, free-shipping offers, and other special offers may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be redeemed for cash

• Discounts may not be combined

• Promotions may have expiration dates

• Minimum purchase requirements may apply

• Certain products may be excluded

We may correct or cancel promotions that contain obvious errors or are used fraudulently or contrary to their stated terms.

12. Accounts

Some website features may allow customers to create an account.

You are responsible for maintaining the confidentiality of your login information and for activity occurring through your account.

Please notify us if you believe your account has been accessed without authorization.

We may restrict or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.

13. Intellectual Property

The Willow Nest Kids name, website design, original graphics, original written content, logos, and other materials created or owned by Willow Nest Kids are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our original website content without permission, except where permitted by law.

Third-party names, trademarks, product names, photographs, or other intellectual property appearing on the website remain the property of their respective owners.

The appearance of a third-party brand or product on our store does not by itself imply sponsorship, partnership, authorization, or endorsement unless expressly stated.

14. Acceptable Use

You agree not to misuse our website.

You may not knowingly:

• Use the website for unlawful activities

• Attempt to gain unauthorized access to our systems

• Introduce malicious software or harmful code

• Interfere with website security or operation

• Submit fraudulent orders or payment information

• Scrape or systematically extract protected website content without authorization

• Impersonate another individual or organization

We may restrict access when reasonably necessary to protect our customers, website, or business.

15. Third-Party Services

Our website may use or link to services operated by third parties, including payment processors, shipping providers, social platforms, analytics providers, and other technology providers.

Third-party services may have their own terms and privacy policies.

Willow Nest Kids is not responsible for third-party websites or services that we do not own or control, except to the extent required by applicable law.

16. Reviews and Customer Content

If you submit a review, photograph, comment, suggestion, or other content through features provided by our store, you are responsible for ensuring that you have the right to submit that content.

Content must not be unlawful, fraudulent, abusive, or infringe another person's rights.

We may remove content that violates these Terms or applicable law.

17. Disclaimer

We make reasonable efforts to maintain an accurate, secure, and functional online store.

However, website access may occasionally be interrupted or affected by maintenance, technical problems, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded under applicable consumer law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Willow Nest Kids will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review the Privacy Policy to understand how personal information may be collected, used, processed, and disclosed.

20. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, technology, or legal requirements.

The current version will be posted on this website with an updated revision date.

Your continued use of the website after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

22. Contact Information

Questions regarding these Terms of Service may be directed to:

Willow Nest Kids

Email: dohongquana@gmail.com

Mailing Address:
9 Rhode Island Ave
Waterbury, CT 06704
United States