Refund policy

Last Updated: August 4, 2026

At Willow Nest Kids, we want you to feel confident when shopping with us. If something isn't right with your order, please review the return and refund information below.

1. Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Returned with original tags attached

  • Free from stains, odors, damage, or other signs of use

We may decline a return if the item does not meet these conditions.

2. Starting a Return

Before sending an item back, please contact us at:

dohongquana@gmail.com

Include your:

  • Order number

  • Name used for the order

  • Item(s) you would like to return

  • Reason for the return

Please wait for return instructions before mailing your package.

Items returned without prior authorization may experience processing delays or may not be accepted.

3. Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable.

We recommend using a shipping method that provides tracking because Willow Nest Kids cannot be responsible for return packages lost before reaching the designated return location.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at dohongquana@gmail.com.

Please provide your order number and clear photos showing the issue.

After reviewing the request, we will provide an appropriate resolution, which may include a replacement, return, or refund.

5. Items That Cannot Be Returned

For hygiene, safety, or other applicable reasons, certain merchandise may be considered final sale or non-returnable.

This may include:

  • Items marked Final Sale

  • Gift cards

  • Personalized or customized merchandise

  • Items that have been worn, washed, altered, or damaged after delivery

Any applicable return restrictions will be shown on the product page or communicated before the return is processed.

6. Exchanges

If you need a different size, color, or item, please contact us to determine whether an exchange is available.

Availability cannot be guaranteed because inventory may change.

In some cases, the quickest option may be to return the eligible original item and place a new order.

7. Refunds

After we receive and inspect an eligible return, we will notify you of the return status.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund after it has been issued.

Processing times vary depending on the payment provider.

8. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will try to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing or has been shipped.

If an order has already shipped, the standard return process may apply.

9. Refunds for Lost or Delivery-Issue Orders

If tracking indicates a delivery problem or your package appears to be lost in transit, please contact us so we can review the shipment.

We may work with the shipping carrier or fulfillment provider to investigate the issue before issuing a replacement or refund.

Orders shown by the carrier as successfully delivered may require additional investigation.

10. Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, please contact:

Willow Nest Kids

Email: dohongquana@gmail.com

Mailing Address:
9 Rhode Island Ave
Waterbury, CT 06704
United States