Shipping Policy

Last Updated: August 4, 2026

Thank you for shopping with Willow Nest Kids. This policy explains how we process orders, provide tracking information, and handle shipping-related matters.

Order Processing & Tracking

Most orders are prepared for shipment within 2–3 business days after the order is successfully placed.

Tracking information is typically provided within 2–3 business days.

Business days do not include holidays.

Once tracking information becomes available, it will be sent to the email address or contact information associated with your order.

Please allow additional time for the shipping carrier's system to display tracking activity after a tracking number has been created.

Shipping & Delivery

Delivery time begins after your order has been processed and transferred to the shipping carrier.

Estimated delivery dates are provided as estimates and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, transportation disruptions, or circumstances outside our reasonable control.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your shipping details before placing your order.

If you discover an error after placing an order, contact us as soon as possible at dohongquana@gmail.com.

We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.

Tracking Your Order

Once a tracking number becomes available, you can use it to follow the shipment through the applicable shipping carrier.

Tracking information may not update immediately after the number is generated.

Shipping Delays

Occasional shipping delays may occur due to carrier disruptions, severe weather, holidays, transportation issues, or other circumstances outside our reasonable control.

Holidays are not counted toward our standard 2–3 business day processing and tracking timeframe.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check the delivery area and contact the shipping carrier for additional information.

You may also contact us so we can review the available shipment information.

Lost or Damaged Shipments

If you believe your package has been lost during transit or arrives damaged, please contact us with your order number and relevant details.

We will review the available information and determine the appropriate next steps.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or tracking information has been generated.

Contact Us

For questions about shipping, tracking, or an existing order, please contact:

Willow Nest Kids

Email: dohongquana@gmail.com