Privacy policy

Effective Date: August 4, 2026

At Willow Nest Kids, we value the trust you place in us when you shop on our website. This Privacy Policy explains what information we may collect when you browse our store, place an order, create an account, or contact us, as well as how that information may be used, shared, and protected.

Our online store is powered by Shopify. Shopify and other service providers may process certain information as necessary to operate our website, complete transactions, provide payment services, and support your shopping experience.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with Willow Nest Kids.

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our store, you may provide information such as:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account information

  • Order and transaction information

  • Messages or information submitted to customer support

Payment Information

When you make a purchase, payment-related information may be processed by Shopify and the payment providers available through our store.

Depending on the payment method you select, this may include payment card information, transaction details, payment authorization, and payment confirmation.

Willow Nest Kids uses third-party payment technology to help securely process transactions.

Shopping and Order Activity

We may receive information about your activity on our store, including:

  • Products you view

  • Products added to your cart

  • Purchases

  • Returns or cancellations

  • Previous transactions

  • Shopping preferences

Device and Website Information

When you visit our website, certain technical information may be collected automatically, such as your browser type, device information, IP address, network information, and interactions with our website.

Cookies and similar technologies may also be used to support website functionality and understand how visitors use our store.

2. Where Information Comes From

Information may be collected:

  • Directly from you when you provide it to us

  • Automatically when you browse or interact with our website

  • Through Shopify and companies that help operate our store

  • Through payment, shipping, analytics, marketing, and other service providers where applicable

3. How We Use Information

We may use personal information when reasonably necessary to operate Willow Nest Kids and provide our services.

This can include using information to:

  • Process and fulfill purchases

  • Confirm and manage orders

  • Process payments

  • Arrange shipping and delivery

  • Handle returns, refunds, or exchanges

  • Maintain customer accounts

  • Respond to customer questions

  • Provide customer support

  • Improve our store and shopping experience

  • Maintain website security

  • Detect suspicious or fraudulent activity

  • Meet applicable legal and regulatory requirements

Where permitted, we may also use information to communicate promotions, product updates, or other marketing information.

Customers may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

4. Cookies and Similar Technologies

Willow Nest Kids and our technology providers may use cookies and similar technologies.

These technologies can help keep the website functioning, remember preferences, understand website usage, provide relevant features, improve performance, and support advertising or analytics where applicable.

Your browser may allow you to control or remove cookies. Disabling certain cookies may affect some website features.

5. When Information May Be Shared

We do not disclose personal information simply for unrelated purposes.

Information may be provided to companies that help us operate our store or complete services requested by customers.

These may include:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Website and cloud service providers

  • Analytics providers

  • Customer service providers

  • Marketing or advertising providers

Information may also be disclosed when necessary to comply with applicable laws, respond to valid legal requests, protect our customers or business, investigate suspected fraud, or enforce our store policies.

If Willow Nest Kids is involved in a merger, acquisition, restructuring, sale, or similar business transaction, relevant information may be transferred as part of that transaction where permitted by law.

6. Shopify

Our ecommerce store is powered by Shopify.

Shopify processes certain information to provide the technology and services necessary for our online store to operate. Information submitted through our store may therefore be processed by Shopify and its service providers.

Shopify may process information in countries other than the country where you live.

For additional details about Shopify's own privacy practices and how Shopify handles consumer information, please refer to Shopify's official privacy resources.

7. Third-Party Services and Websites

Our website may contain integrations or links involving services operated by other companies.

When you leave Willow Nest Kids or interact with a third-party service, that company's privacy practices may apply.

We encourage customers to review the privacy policies of third-party websites or services before providing personal information to them.

We are not responsible for the privacy or security practices of websites that we do not operate or control.

8. Children's Privacy

Our website sells children's and baby products, but the online store itself is intended for adults who are legally able to make purchases.

We do not knowingly seek to collect personal information directly from children who are not legally permitted to provide such information.

If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact Willow Nest Kids to request that the information be reviewed or deleted as appropriate.

9. Information Security

We use reasonable administrative and technical measures intended to protect information handled through our business.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should therefore avoid sending highly sensitive information through unsecured communication methods and should keep account passwords and login credentials confidential.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational or legal needs.

Retention periods may depend on factors such as:

  • Order and transaction records

  • Customer account requirements

  • Customer service matters

  • Fraud prevention

  • Dispute resolution

  • Accounting and tax obligations

  • Other applicable legal requirements

Information that is no longer required may be deleted or otherwise handled in accordance with applicable requirements.

11. Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.

These rights may include the ability to:

  • Request information about personal data we maintain about you

  • Request access to certain personal information

  • Ask us to correct inaccurate information

  • Request deletion of eligible information

  • Request a portable copy of certain information

  • Withdraw certain consent where applicable

  • Opt out of certain marketing communications

  • Exercise applicable choices regarding targeted advertising or data sharing

Not every right applies in every location or circumstance.

We may need to verify your identity before completing certain privacy requests.

We will handle valid requests in accordance with applicable law.

12. Marketing Preferences

If you receive promotional emails from Willow Nest Kids, you may unsubscribe using the link or option provided in the message.

Unsubscribing from promotional communications does not necessarily prevent us from sending important transactional communications, such as order confirmations, shipping updates, security messages, or customer-service responses.

13. International Processing

Some of the companies that support our website, payments, analytics, fulfillment, or other services may process information outside the country where you live.

Where required, appropriate mechanisms may be used for international transfers of personal information in accordance with applicable privacy requirements.

14. Updates to This Policy

We may revise this Privacy Policy when our business practices, technology, services, or legal obligations change.

When changes are made, the updated version will be posted on this website and the effective or last-updated date may be revised accordingly.

We encourage customers to review this page periodically.

15. Contact Willow Nest Kids

Questions about this Privacy Policy or requests concerning your personal information can be directed to:

Willow Nest Kids

Email: dohongquana@gmail.com

Mailing Address:
9 Rhode Island Ave
Waterbury, CT 06704
United States

When submitting a privacy request, please provide enough information for us to understand and respond to your request. We may request additional information when reasonably necessary to verify your identity.